Globalization, teleworking, social distance … it is not always possible to see face to face. Nor is it always possible to see each other by videoconference. Despite this, we need to reach agreements to get the job done and for that we have to talk.
One of history’s inventions was brought to us by A. Graham Bell more than 150 years ago. The phone. On a personal level we use it less and less to speak, on a professional level it is still relevant. That is why today I bring you six keys to having successful telephone conversations.
1) have a clear goal
Every professional exchange seeks to achieve a goal and the effectiveness of your communication can be measured according to whether you achieve it or not. Before any important phone call ask yourself: What do I want to achieve? What message do I have to convey to achieve it? What are the key points that I want to address?
You will greatly refine the shot.
2) Make sure they can serve you
Online texting has made us lose the habit of talking on the phone like before. Also, given tight schedules, there is an unwritten rule that calling without warning is intrusive. If it is an important call in which you need the other person to give you their full attention, agree on a specific time in advance and schedule it, but as schedules change, once you have said hello, make sure that they are doing well and that they have time to talk. If you don’t, they may not give you all the attention you deserve.
3) Maintain an upright posture
Even if they don’t see you, the other person will perceive your energy through the tone and intensity of your voice. The posture impacts squarely on this. A stooped posture squeezes your lungs, causing less air to project your voice. In addition, it takes away your energy and puts you in a state of defeat. An upright posture will allow you to project your voice with force and you will feel positive energy, which will infect the other person with this positivity.
As with posture, the expression on your face will impact what the person on the other end of the phone receives. A serious gesture will convey a serious tone and mid-range energy. On the other hand, if you have a cheerful demeanor, your tone will be more pleasant and the other person will notice it.
5) ask questions
Whatever your goal, broadly speaking, you want the other person to agree with what you say. To achieve this, you will want them to pay attention to you, give you information and feel that their opinion counts. First open questions about their concerns, challenges and difficulties (“what are your priorities?”), To understand how you can contribute. After explaining your proposal, follow-up questions (“How do you see it? What do you think?”) To validate your argument and ensure its understanding.
6) Take care of the last impression
The last thing you say is what is most easily remembered. Also, your ability to influence has a lot to do with the emotions with which you are associated.
And since after a phone call it is time to act, if the last emotion you make the other person feel is positive, your chances of success will increase. Spend the last moments taking care of the relationship. Ask him about something personal or that you know that he cares: “By the way, how’s your son Mateo? I heard he’s huge.” The telephone is one of the most important work machines. Use it frequently but also wisely keeping in mind these 6 basic principles. You will succeed.